At Food Baskett, customer satisfaction is our top priority. We are committed to delivering fresh, high-quality fruits and vegetables. If you experience any issues with your order, please review our refund policy below.
Eligibility for Refund
You may be eligible for a refund or replacement if:
- You receive damaged, spoiled, or poor-quality fruits or vegetables.
- The wrong product is delivered.
- An item is missing from your order.
- Your order is cancelled by Food Baskett due to unforeseen circumstances.
To request a refund or replacement, please contact us within 24 hours of receiving your order. Supporting photos of the product may be requested to help us resolve your concern quickly.
Non-Refundable Items
Refunds will not be provided in the following situations:
- The product has been consumed or used.
- A complaint is made after 24 hours of delivery.
- The customer provides an incorrect delivery address or contact information.
- The order could not be delivered due to the customer’s unavailability.
- Minor variations in the size, color, shape, or weight of fresh fruits and vegetables, as these are natural products.
Order Cancellation
Orders can be cancelled before they are packed or dispatched for delivery. Once an order has been processed or is out for delivery, it cannot be cancelled.
Refund Process
Once your refund request is approved, the refund will be processed within 5–7 business days.
- Online Payments: The refund will be credited to the original payment method.
- Cash on Delivery (COD): The refund will be made through UPI or bank transfer after verification.
Replacement Policy
In eligible cases, Food Baskett may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
